Policy Last Updated: 5 March 2026
Postage and Handling
Fast Dispatch from Helensvale, Gold Coast
We are a local family-operated business based in Helensvale, QLD. We ship Australia-wide using Australia Post for all orders up to 5kg, with tracking included as standard.
Dispatch Times: Orders are packed and posted on the same business day or the next business day of receiving cleared payment.
Pricing: Postage and handling charges are calculated and added clearly at checkout.
Accuracy: You are responsible for the delivery details entered with your order. Please double-check your address at checkout.
Estimated Delivery Times
The timeframes below are official service estimates provided by Australia Post. They do not include our internal handling time.
Parcel Post (Our Free Shipping Offer)
• Same state (QLD): 2–4 business days
• Interstate: 3–6 business days
Express Post (Flat Fee Option)
• Same state (QLD): 1–2+ business days
• Interstate: 1–3+ business days
Service Disclaimer: These delivery windows are targets set by Australia Post. While we ensure your order is dispatched promptly, actual delivery speeds are subject to Australia Post’s network capacity and may vary, especially for regional areas or during peak periods. Next business day delivery is only available within the Express Post network.
Our Environmental Commitment
We use Australia Post-branded packaging to protect your safety products sustainably:
- Extra-Small Satchels: Made from 100% recycled, FSC-certified paper.
- Standard Satchels: Made with 80% recycled plastic and designed for reuse.
Cancellation
All orders are subject to availability.
Consumer Guarantees
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods. For example, the Law requires that goods must be free of defects and do what they are meant to do. These rights, which the Law says automatically apply whenever goods are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer guarantees do not apply if you:
- change your mind, found the product cheaper elsewhere, or decided you don't like or need the product
- have misused the product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
All claims need to have proof of purchase. The best proof of purchase is a tax invoice or receipt. Others include a receipt number or a credit card statement.
Remedy
Major failures
The Consumer has the right to choose the remedy
- get a refund
- swap them for an identical replacement (if you can reasonably get one)
- keep the goods and be compensated for any drop in value
Minor failures
The Supplier has the right to choose the remedy
- provide a refund
- replace the goods
Returns and Refunds
Please refer to our
Return Policy about returns, exchanges and refunds.
This policy is reviewed regularly to reflect the latest carrier standards from Australia Post. Last reviewed 5 March 2026.
