Postage and Handling
We are located in Helensvale on the Gold Coast in Queensland, Australia and ship Australia-wide with Australia Post using Parcel Post or Express Post satchels up to 5kg and include tracking.
Orders are packed and posted on the same business day or next business day of receiving cleared payment.
Postage and handling charges are added at checkout.
Delivery time includes handling, postage service selected and receipt of cleared payment and may vary especially during peak periods.
You are responsible for the delivery details that you enter with your order.
Estimated Delivery Time
Estimated Delivery Time from QLD Gold Coast - as at August 2023
Parcel Post*
2-3 days Brisbane Metro, QLD Near Country
2-4 days Sydney Metro, Canberra
2-5 days Melbourne Metro
3-6 days NSW Country, SA Country
3-7 days QLD Far Country
4-6 days Far North QLD, Tasmania
4-8 days Darwin
5-8 days Perth Metro, Tasmania Remote*
6-12 days Far North QLD Remote
7-9 days WA Country
7-10 days Alice Springs
8-11 days WA Country Far
13-14 days NT Other*
*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.
Express Post*
Express Post next business day delivery network 1 day to Metro areas (excluding Perth Metro 2-3 days).
2 days NSW Outer Metro, VIC Other
2-3 days NSW Other, VIC Rural, SA Other, Perth Metro, Tas Country
3 days NSW VIC Border
2-4 days NSW Rural, QLD Rural
3-4 days SA Rural, Darwin & Katherine
3-5 days WA Other
4 days Tas Remote
4-5 days Alice Springs, NT Rural
4-6 days WA Rural
*Next business day delivery is only available within the Express Post next business day delivery network. For more information visit auspost.com.au/expresspostnetwork. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth from the CBD only) and some major centres. Express Post still offers the fastest possible service if posted outside the next business day network. Longer delivery times may apply to Australian external territories.
Australia Post Parcel Post or Express Post satchels up to 5kg include tracking. These satchels are made with 80% recycled plastic and are reusable.
Cancellation
All orders are subject to availability.
Consumer Guarantees
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods. For example, the Law requires that goods must be free of defects and do what they are meant to do. These rights, which the Law says automatically apply whenever goods are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer guarantees do not apply if you:
- change your mind, found the product cheaper elsewhere, or decided you don't like or need the product
- have misused the product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
All claims need to have proof of purchase. The best proof of purchase is a tax invoice or receipt. Others include a receipt number or a credit card statement.
Remedy
Major failures
Consumer has the right to choose the remedy
- get a refund
- swap them for an identical replacement (if you can reasonably get one)
- keep the goods and be compensated for any drop in value
Minor failures
Supplier has the right to choose the remedy
- provide a refund
- replace the goods
Returns and Refunds
Please refer to our
Return Policy about returns, exchanges and refunds.
